We accept the return of products. Customers have the right to apply for a return within 30 days after the receipt of the product.

Thank you for shopping on WWW.TIMSMEN.COM. 

Step 1: Please email our customer service representatives at

Email US  Timsmen@outlook.com to request the exchange/return.

Step 2: After receiving your email with an exchange/return request, our customer service representatives will send the exchange/return instructions back to you via email. Please follow the instructions to process the exchange/return.

Step 3: You will receive a refund within one week or have an exchange order processed after we receive your package. We'll email you once processing your refund or exchange. FYI: It will take a longer time (maybe 1 to 3 days depending on which CC company is) to process the refund for the bank if your original payment method is the credit card.

Cancellation Policy

If you contact us within 24 hours and the goods are not shipped before replying to the mail, you can cancel the order. You should submit a help ticket from the e-mail:

Email US  Timsmen@outlook.com once your decision to cancel the order.

For orders canceled after 24 hours of purchase but have not been shipped, we will offer a partial refund after charging a 15% cancellation fee. We will process the refund within a week after receiving your return package. FYI: It will take a longer time (maybe 1 to 2 weeks depending on which CC company is) to process the refund for the bank if your original payment method is a credit card.

We will NOT accept order cancellation request if the orders have been shipped.

Contact Us

If you have any further questions, please contact our customer services Email US  Timsmen@outlook.com